Multidimensional Influence of Negative Emotions on Job Embeddedness Among Cabin Crews in The Airline Industry of Pakistan

Abstract

This study investigates broadly the impacts of the negative emotions on job embeddedness and specifically ascertaining the effects of negative emotions such as shame and guilt on the job embeddedness of cabin crews in the airline industry of Pakistan, ultimately leading to lowering of interest in the job and resultantly high turnover rates. For this research different theories like job embedded theory, self-determination theory, affect as information theory were used. The data was collected using survey method, which was distributed to 400 cabin crew members from three airlines in Pakistan, with 350 responses received. The collected data were examined via statistical techniques by using SPSS and then structural equation modelling technique was employed to establish a model and to test hypotheses. The findings indicate that negative emotions have an adverse relationship with job embeddedness. Shame decreases job loyalty and satisfaction by causing withdrawal and diminished job embeddedness, while guilt leads to emotional instability, self-blame, reduced cognitive capacities, increased stress, and a lower sense of job satisfaction and dedication and suggests that negative emotions affect job loyalty and embeddedness among cabin crews. This study will broadly be of use for the researchers of negative emotions and its relation with job embeddedness and specifically for the airline industry in future.