Investigating the Impact of Technostress on Quality of Life and Thriving at Work Among Healthcare Workers Through Mediating and Moderating Mechanisms

Abstract

Technostress is a major health issue among allied healthcare workers. Technostress is considered the cause of mental health issues among individuals worldwide. This study aimed to determine the consequences of technostress on quality of life and thriving at work among healthcare workers through the mediating role of work exhaustion and the moderating role of employee resilience. Using structured questionnaires, time lagged data were collected in three waves from allied healthcare workers (n=251), employed in private facilities in Rawalpindi and Islamabad, Pakistan. Applying conservation of resource theory, the investigation reveals that technostress elevates work exhaustion in persons, subsequently resulting in diminished quality of and no effect on thriving at. No evidence has been identified to support the moderating effect of employee resilience on the association between technostress and work exhaustion. Organizations should provide organizational interventions to reduce technostress and promote digital well-being among healthcare professionals as well as addressing work exhaustion can significantly improve quality of life and enhance thriving at work in high-pressure healthcare environments. Technostress causes work exhaustion and decreases the quality of life of allied healthcare workers in Pakistan.