Exploring Leadership Strategies to Address Employee Turnover in Pakistan’s Healthcare Supply Chain: A Qualitative Study

Abstract

Attrition significantly impacts healthcare supply chain organizations in Pakistan, leading to operational disruptions, staffing shortages, and increased costs that affect the timely delivery of medical supplies and services. This study explores the perspectives of healthcare supply chain leaders in Pakistan regarding effective leadership strategies for reducing employee attrition. Using a generic qualitative inquiry approach, data were collected through semi- structured interviews with 10 healthcare supply chain leaders working in hospitals, pharmaceutical distribution, and medical logistics organizations. The collected data were analyzed using Braun and Clarke’s thematic analysis technique. The findings revealed four key themes influencing employee retention: work-life balance, effective communication, teamwork, and opportunities for growth and development. The identified attrition-reducing practices provide practical insights for healthcare supply chain leaders in Pakistan to improve employee retention, strengthen workforce stability, and enhance overall supply chain performance.