Investigating The Role of Ai in Improving Patient Doctor Communication and Shaved Decision-Making

Abstract

In Pakistan’s healthcare system, the integration of artificial intelligence is beneficial in patient-doctor communication and in patient-doctor shared decision-making processes. Using a modified research methodology, the researchers carried out a systematic literature review of 45 peer-reviewed articles published in PubMed, Google Scholar, and Pakistan Journal of Medical Sciences, in the 2015 to 2024 timeframe. Primary data included semi-structured interviews from 30 healthcare professionals and 50 patients in major hospitals in Lahore, Karachi, and Islamabad, as well as the analysis of 100 psychotherapy transcripts comparing AI-assisted and traditional methodologies. AI assisted psychotherapy consultations demonstrated positive outcomes as patient comprehension ratings increased by 47% and satisfaction ratings increased 38% alongside enhanced shared decision-making during consultations. The duration of consultations was 44% longer increasing the exchange of information. The qualitative analysis of the transcripts culminated in six predominant themes which were easy access to information, patient empowerment, time management, trust, cultural sensitivity, and confidentiality. Compared to traditional healthcare methodologies, participants demonstrated a positive perception of AI assisted psychotherapy consultations but were apprehensive on the integration of AI into their professional workflow. The study concluded that AI technologies can transform patient-doctor interactions in Pakistan; however, successfully implementing AI technologies requires tools that have been adapted favorably to the culture, trained personnel, infrastructural investments, and AI as a substitute to assist rather than replace human judgement in clinical decision making.