From Integration to Impact: Supply Chain Capabilities as a Key to Operational Success in Kotri’s SMEs

Abstract

This research aims to explore the relationship between the different forms of supply chain integration (supplier, internal, and customer) and operational performance where supply chain capabilities could act as mediating variables in SMEs in Kotri, Pakistan. The survey collected 126 responses from the employees working in the SME sector of Kotri. This study utilized PLS-SEM for data analysis, both the PLS and SEM components will be briefly explained before presenting the results. The findings also reveal that supply chain integration leads to improved operations performance. Moreover, the results indicate that supply chain capabilities partially buffer the relationship between supply chain integration and operational performance. Lastly, this research proves that proper integration of SCM generates greater operational success in SMEs.